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Shipping and Return

Shipping

Our team is dedicated to shipping and delivering your purchase as quickly and affordably as possible.

Lost or Stolen Packages:

If an item has been marked as delivered, lost or stolen, Edpildoras.com will file a claim with the shipping courier. If the customer selected to use his or her own carrier, it is at the customer’s discretion to file a claim with the appropriate shipping courier to receive reimbursement for the order.

Express:

Overnight shipments will arrive the following business day. Orders placed after 12 PM PST on Thursday will arrive the following Monday. Orders placed on the weekend will ship out on Monday.

Damaged or Wrong Items

Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product, package, or packing slip away. You may be asked to provide photographic proof of damage (or evidence of any missing items).

If you receive the wrong items, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 3 business days of the package’s initial arrival.

Credit Card Authorization Form:

In order to protect customers from fraudulent activity, we may request you to complete a credit card authorization form if your order is of high value, and the shipping and billing addresses do not match. We currently accept the following forms of payment: Visa, MasterCard, Discover, American Express, Bitcoin, Bank & Wire transfer.

International

Edpildoras.com is not responsible for products that may be banned in your country or have special requirements to clear customs. We ask that you contact your local customs office to verify if the products and sizes you are purchasing can be cleared through customs without special import permits or prescriptions.

If for any reason the package is refused by you or your country, any shipping charge or fees imposed by the shipping carrier to return your order will be deducted from your refund. The original shipping charge is non-refundable.

Any orders abandoned by you, the shipping carrier, or your country for any reason will not be refunded. This includes lack of import permits, prescriptions, or refusal to pay duties, taxes, or broker fees by the customer (when required) or because the item is banned by your country.​

Delivery Time

USA, North & South America shipments may take up to 1-3 days.

International shipping normally takes 4-7 working days. In cases where customs processing is slow, delivery may take up to 2 weeks.

 

Return

Return unopened items within 30 days from the invoice date for a full refund of original purchase price. Edpildoras.com is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded.

International Orders & Customs:

Edpildoras.com is not responsible for products that may be banned in your country or have special requirements to clear customs. We ask that you contact your local customs office to verify if the products and sizes you are purchasing can be cleared through customs without special import permits or prescriptions.

If for any reason your package is refused by you or your country, any shipping charge or fees imposed by the shipping carrier to return your order, will not be included with your refund.

Any orders abandoned by you, the shipping carrier, or your country for any reason — including lack of import permits, prescriptions, or because the item is banned by your country WILL NOT be refunded.

Important: These terms are non-negotiable and will be enforced at the discretion of Edpildoras.com. Customer service will not investigate any order disputes past the 30-day grace period. Should you ever have questions or concerns regarding a recent order, please contact customer service immediately.